Text Message Templates for Property Management
Ready-to-use text message templates for property managers and landlords. Use these for maintenance notices, rent reminders, lease renewals, and community updates.
12 ready-to-use templates — copy, personalize, and send with Quick Send.
Maintenance & Repairs
Hi [FirstName], we received your maintenance request. Our team is scheduled to address it at [Time]. Please ensure access to the unit. Reply with any questions.
Hi [FirstName], the maintenance work has been completed. Please check everything and let us know if there are any issues. Thanks for your patience!
Attention residents: scheduled maintenance will take place at [Time]. Affected areas may be temporarily unavailable. We apologize for any inconvenience.
Rent & Billing
Hi [FirstName], this is a friendly reminder that rent is due soon. You can pay online or drop off a check at the office. Thank you!
Hi [FirstName], your rent payment is now past due. A late fee may apply. Please submit payment as soon as possible.
Hi [FirstName], we've received your rent payment. Thank you for your timely payment!
Lease Management
Hi [FirstName], your lease is expiring soon. We'd love to have you stay! Please stop by the office or reply here to discuss renewal options.
Hi [FirstName], great news — we're offering a lease renewal. Reply YES to accept or let us know if you'd like to discuss other options.
Hi [FirstName], here are your move-out steps: schedule a walkthrough, return all keys to the office, and leave the unit in clean condition. Questions? Just reply here.
Community Updates
Hi [FirstName], you're invited to our community event at [Time]. It's a great chance to meet your neighbors. Hope to see you there!
Hi [FirstName], a quick reminder to please be mindful of your neighbors and review your lease for full community guidelines. Thank you for helping keep our community great!
Attention residents: a weather warning is in effect for our area. Please stay safe and contact the office for emergencies.
Texting Best Practices
Tips to get the best response rates from your messages.
Send Rent Reminders Early
Text rent reminders 3-5 days before the due date. This gives tenants time to arrange payment and significantly reduces late payments.
Keep Maintenance Updates Proactive
Don't wait for tenants to ask for updates. Send a confirmation when a request is received, when work is scheduled, and when it's complete.
Document Everything
Text messages create a written record. Use them for important notices like lease reminders and policy updates so you have a clear communication trail.
Respond to Urgent Requests Quickly
For maintenance emergencies like leaks or lockouts, acknowledge the request within minutes via text even if the repair team hasn't arrived yet. Tenants need to know you're on it.
Frequently Asked Questions
Can property managers send rent reminders via text?
Yes, text reminders are one of the most effective ways to reduce late payments. Make sure tenants have opted in to receive text communications, which is typically covered in the lease agreement.
How often should I text tenants?
Only when there's a reason — rent reminders, maintenance updates, lease renewals, and community notices. Most tenants appreciate 2-4 texts per month. Avoid over-communicating or tenants will start ignoring messages.
Should I use text or email for lease renewals?
Start with a text to get their attention, then follow up with a detailed email or in-person meeting. Text has a 98% open rate compared to 20% for email, so it's the best way to start the conversation.
How do I handle tenant complaints via text?
Acknowledge the complaint immediately, provide a timeline for resolution, and follow up when it's resolved. Keep the tone professional and empathetic. For complex issues, offer to continue the conversation by phone.
Is it appropriate to send emergency notifications via text?
Absolutely — text is the fastest way to reach all residents during emergencies like severe weather, water shutoffs, or security incidents. Keep the message short, include specific instructions, and provide a contact number.
Send These Templates with Quick Send
Copy any template, personalize it with names and custom fields, and send to your entire list — individually. 15 free messages to start.